Frequently Asked Questions (FAQs)
Why choose Fast Track Therapy? People often choose Fast Track Therapy because the service makes accessing occupational therapy and related supports as straightforward as possible while offering excellent customer service. This includes a faster sign‑up process with options to submit an online referral or book a call directly through the website without long phone queues or waits, the use of online forms and service agreements to reduce administrative tasks, flexible booking options through online links, and the availability of telehealth appointments alongside in‑person visits to reduce travel time and help people begin therapy sooner.
Do you offer at‑home appointments? Yes. Fast Track Therapy provides mobile‑only services, meaning that therapists come to you at your home, school, work, or other places in the community. The belief is that therapy works best in natural environments where clients use the skills or equipment being worked on, rather than in a simulated clinic setting.
I’ve completed a referral form, what now? After completing a referral form or making contact, Fast Track Therapy will get in touch within two business days. They will discuss your therapy needs and collaboratively create a plan. A service agreement is sent for completion, and during the initial session, an assessment provides an overview of your day‑to‑day life, what is meaningful to you, and how you engage in activities. This assessment informs the development of therapy goals to guide future sessions and measure progress.
I’ve had an initial appointment, what next? Following the initial session, Fast Track Therapy will schedule the next appointment with you or someone you nominate. If you provided an email address, you will receive automatic reminders 24 hours before your appointment. Depending on your goals and preferences, the number of sessions booked may vary from a limited number for assessment only to multiple sessions over several months or blocks of intensive therapy.
How do I pay for my therapy? Payment depends on how your therapy is funded. If you are an NDIS participant, Fast Track Therapy will invoice you, your plan manager, or NDIS directly based on how your plan is managed. They also accept privately paying clients and funding from other bodies such as ICare, My Aged Care, or Health and Community Care Packages. Invoices are sent via email after services are provided, and payment is typically accepted via bank transfer. For more pricing details, you are encouraged to view their Fees & Pricing page.
What Suburbs does Fast Track Therapy cover? Fast Track Therapy provides Occupational Therapy services in Sydney and Melbourne, with Dietitian and Speech Pathology services offered in Sydney or via telehealth. A detailed list of suburbs covered is available on the website, and exceptions may sometimes be made if scheduling allows. Clients are invited to contact the practice with questions about coverage.
Are you NDIS Registered? Yes. Fast Track Therapy is a registered provider of therapeutic supports under the NDIS for participants over the age of nine.
How much do your services cost? The exact cost of services can be found on the Fees and Pricing Schedule on the Fast Track Therapy website. This schedule includes pricing for services such as wheelchair assessments and more; for specific costs and any funding questions, clients are directed to view that page or contact the practice.
Do you provide wheelchair assessments and prescriptions? Yes. Fast Track Therapy offers comprehensive wheelchair assessments and prescriptions as part of their occupational therapy services, working with people who need manual or powered wheelchairs, seating systems, and mobility aids. The process includes detailed functional and postural assessment, environmental reviews, recommendations for comfort and safety, and help with funding reports and documentation as needed.
Do you provide Home and Living Assessments for SDA and SIL? Yes. Fast Track Therapy provides Home and Living Assessments for Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL), where occupational therapists assess how a participant’s living environment supports their daily needs, safety, and long‑term wellbeing. Recommendations are made to develop appropriate housing and support arrangements.
Do you provide occupational therapy for people with neurological disability? Yes. Fast Track Therapy offers occupational therapy services for individuals with neurological disabilities, such as those resulting from stroke, multiple sclerosis, Parkinson’s disease, cerebral palsy, and other conditions. Their therapists focus on supporting participation in daily activities and provide tailored professional advice and interventions.
Who can access your services? Fast Track Therapy provides occupational therapy and allied health services to people aged 16 and older. They aim to help clients build practical skills, confidence, and independence so they can participate in activities that matter most to them.
What services do you provide?
We provide Occupational Therapy and Speech Pathology services for adults aged 16 and over. Our services include assessments, therapy, reports, assistive technology assessments, wheelchair assessments, home modification assessments and support focused on daily living, communication and participation in meaningful activities.
Do you provide Occupational Therapy and Speech Pathology?
Yes. Fast Track Therapy provides both Occupational Therapy and Speech Pathology services across Sydney, depending on individual needs, goals and referral pathways.
Who can access your services?
We provide Occupational Therapy and Speech Pathology services for adults aged 16 and over. Services are available to NDIS participants and privately funded clients across Sydney.
Do you provide NDIS Occupational Therapy?
Yes. We provide Occupational Therapy for NDIS participants who are self-managed, plan-managed or NDIA-managed. Services can include Functional Capacity Assessments, capacity building therapy, assistive technology assessments, wheelchair assessments, home modification assessments and Home and Living Assessments where appropriate.
Do you provide mobile therapy services?
Yes. We provide mobile Occupational Therapy and Speech Pathology services across Sydney. Appointments can take place at home, work or in community settings where appropriate.
Where do you provide Occupational Therapy?
We provide mobile Occupational Therapy across Sydney, with services available throughout the Eastern Suburbs including Coogee, Randwick, Maroubra, Bondi, Waverley and Woollahra. We also service selected suburbs across other areas of Sydney depending on availability.
Do you provide Occupational Therapy in Coogee?
Yes. We provide mobile Occupational Therapy in Coogee and surrounding suburbs. Appointments can take place in the home or community, depending on the purpose of the assessment or therapy.
Do you provide Occupational Therapy in Randwick?
Yes. We provide mobile Occupational Therapy in Randwick and surrounding suburbs. Services can include NDIS Occupational Therapy, Functional Capacity Assessments, assistive technology assessments, home modifications and therapy.
Do you provide Occupational Therapy in Maroubra?
Yes. We provide mobile Occupational Therapy in Maroubra and surrounding suburbs. Services can be provided in the home or community depending on the person's goals and assessment needs.
Do you need a referral to access Occupational Therapy?
No. You do not need a referral to access Occupational Therapy or Speech Pathology services. Referrals from GPs, support coordinators, plan managers, other professionals, family members or other people involved in a person's support can also be accepted.
Can Occupational Therapy be funded by the NDIS?
Yes. We work with NDIS participants who are self-managed, plan-managed or NDIA-managed. Services are delivered in line with the participant's goals, plan and available funding.
Do you provide Functional Capacity Assessments?
Yes. Our Occupational Therapists provide Functional Capacity Assessments for NDIS participants. Assessments consider functional capacity across areas such as self-care, domestic activities, mobility, communication, community participation and other relevant daily activities.
What is a Functional Capacity Assessment?
A Functional Capacity Assessment is an Occupational Therapy assessment that considers how a person's Disability affects their ability to complete everyday activities and participate in their home and community. The assessment can provide evidence and recommendations relevant to NDIS planning, reviews and changes in circumstances.
What happens during a Functional Capacity Assessment?
The Occupational Therapist will discuss the person's goals, routines, strengths, abilities and support needs. Depending on the person's circumstances, the assessment may include observation of everyday activities, discussion with relevant people and consideration of the person's home and community environments. A written report can then document functional findings and recommendations.
Do you provide equipment and assistive technology assessments?
Yes. Our Occupational Therapists can assess a person's functional needs and make recommendations for appropriate assistive equipment and technology where appropriate. This may include equipment used for mobility, personal care, transfers, seating, communication, domestic activities and other daily tasks.
Do you provide wheelchair assessments?
Yes. We provide Occupational Therapy assessments for manual and powered wheelchairs, seating systems and mobility equipment. Recommendations are based on functional needs, physical requirements, environmental considerations and the person's goals.
Do you provide home modification assessments?
Yes. Our Occupational Therapists can assess the home environment and provide recommendations for appropriate home modifications. Recommendations may address accessibility, safety, transfers, personal care, mobility and independence within the home.
Do you provide Home and Living Assessments?
Yes. We provide Home and Living Assessments to support recommendations relating to a person's living arrangements and functional support needs. This may include assessments relevant to Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) where appropriate.
Do you support people with neurological conditions?
Yes. We support people living with neurological conditions including stroke, acquired brain injury, spinal cord injury and progressive neurological conditions. Occupational Therapy is guided by individual goals, strengths, functional abilities and support needs.
What is the difference between Occupational Therapy and Speech Pathology?
Occupational Therapy focuses on supporting people to participate in everyday activities such as self-care, domestic tasks, mobility and community participation. Speech Pathology focuses on communication, speech, language, social communication and swallowing where relevant.
Do you offer telehealth appointments?
Yes. Telehealth Occupational Therapy and Speech Pathology services are available for some assessments, therapy sessions and reviews where telehealth is clinically appropriate.
How long does it take to get an appointment?
Appointment timeframes vary depending on current availability and the type of service requested. We will confirm the earliest available appointment when you contact our team.
What happens at the first appointment?
At the first appointment, your therapist will discuss your goals, daily routines, strengths, abilities and support needs. An assessment may also be completed to guide recommendations and future therapy planning.
How are services funded or paid for?
We support NDIS participants and privately funded clients. Invoices are issued after services are provided and can be paid by individuals, plan managers or other funding bodies depending on the funding arrangements.
How do I get started?
You can contact our team directly to discuss your needs. We will answer your questions, discuss the appropriate service and guide you through the next steps to arrange an appointment.
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